Terms of Service
Terms for Project Work
These Terms of Service explain how purchases, services, project communication, payments, revisions, and website use are handled through Alex-Hernandez.com. By using this website, placing an order, or requesting services, you agree to these terms.
Last updated: May 14, 2026
Website and Orders
Basic rules for using the website, requesting work, buying services, and keeping the project inside the listed scope.
Use of This Website
This website is provided for information, service requests, orders, and project communication related to Alex-Hernandez.com services.
You agree not to misuse the website, attempt unauthorized access, submit false information, interfere with normal site operation, or use the website for unlawful activity.
Services and Orders
Service descriptions, packages, programs, and pricing shown on this website are intended to describe the general scope of available work.
Some services may require follow-up, access details, files, references, business information, or project clarification before work can begin. Alex-Hernandez.com may decline, cancel, or refund an order if the requested work is outside the listed scope, cannot be completed with the provided materials, or is not a good fit for the service purchased.
Payment and Project Flow
Custom work needs payment, clear project details, proper access, and timely client feedback before it can move cleanly.
Payments
Payments are due at the time of checkout unless another written arrangement has been made. Work may not begin until payment is received and required project details have been provided.
Payments are processed through secure third-party payment providers. Alex-Hernandez.com does not store full credit card numbers on this website.
Client Responsibilities
Clients are responsible for providing accurate information, required access, files, references, written content, approvals, and instructions needed to complete the work.
Delays in providing requested materials, feedback, access, or approvals may delay the project timeline. Alex-Hernandez.com is not responsible for delays caused by missing or incomplete client-provided information.
Revisions
Some services include a defined revision pass or support period as stated in the service or product description. Revisions must stay within the original purchased scope.
New features, major direction changes, expanded scope, additional pages, new design concepts, unrelated site changes, or work not included in the original order may require a separate quote or additional payment.
Refunds depend on timing and completed work.
Because many services involve custom work, planning, setup, design, development, or digital delivery, refunds are not guaranteed once work has started. If an order is cancelled before work begins, Alex-Hernandez.com may review the request and determine whether a full or partial refund is appropriate. Completed work, delivered files, completed setup, purchased digital programs, and time already spent may not be refundable.
Delivered Work and Support
Support and delivered assets are tied to the purchased service, the original project scope, and the intended client or project use.
Code Support
When a program or service includes code support, support applies to code-level issues related to the delivered work, such as bugs, compatibility issues, or fixes connected to the installed program.
Code support does not include general customer training, unrelated site changes, new feature requests, business administration, third-party platform issues, or work outside the delivered scope unless separately agreed in writing.
Digital Products and Delivered Work
Digital products, code snippets, programs, graphics, audio, copy, website elements, and other delivered materials are provided for the intended client or project use described in the order.
Unless otherwise stated in writing, delivered work may not be resold, redistributed, repackaged, or offered as a competing product or service.
Access, Rights, and Portfolio
Client-provided access, files, brand assets, and publicly launched work need clear boundaries before and after the project.
Website Access and Third-Party Platforms
Some services may require access to WordPress, WooCommerce, hosting, domain settings, payment platforms, email systems, plugins, or other third-party tools.
Clients are responsible for maintaining their own accounts, licenses, subscriptions, hosting, plugins, payment processors, and third-party services. Alex-Hernandez.com is not responsible for outages, limitations, policy changes, billing issues, or technical problems caused by third-party providers.
Content, Rights, and Materials
Clients are responsible for ensuring they have the rights to any images, logos, text, files, media, trademarks, brand assets, or other materials submitted for use in a project.
By submitting materials, you confirm that you have permission to use them and authorize Alex-Hernandez.com to use them for the requested work.
Portfolio Use
Unless otherwise agreed in writing, Alex-Hernandez.com may reference completed work in a portfolio, project description, case study, social post, or promotional material after the work is publicly available.
Sensitive access details, private business information, passwords, and confidential project materials are not shared publicly.
No guaranteed sales, traffic, rankings, or revenue.
Alex-Hernandez.com works to provide professional service, strong design, clean implementation, and practical business-focused solutions. However, no specific sales, traffic, search ranking, conversion rate, revenue level, or business result is guaranteed.
Legal Limits and Updates
These sections set the liability limit and explain that these terms may be updated as services, systems, and business operations change.
Limitation of Liability
To the fullest extent allowed by law, Alex-Hernandez.com is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or third-party service failures.
Any liability connected to a purchased service or order is limited to the amount paid for that specific service or order.
Changes to These Terms
These Terms of Service may be updated from time to time. Updates will be posted on this page with a revised updated date.
Continued use of the website or services after updates means you accept the revised terms.
Questions about these terms?
Questions about these terms can be sent through the contact form on this website or through the listed business contact information. Alex-Hernandez.com handles order, service, and project questions through normal business communication channels.
